The unit,Information and Management Systems in Tourism has as main objective to increase the level of knowledge of students in terms of information systems in order to expand its capacity to understanding their function and importance to the Tourism Industry . This course examines the fundamental concepts related to this area of knowledge and its implementation framework in the tourism industry.
Objetives and outcomes of learning The objectives of this unit are: 1. Describe and identify the role of information systems in the management of organizations; 2. Characterize types of information systems and understand their impact on the tourism; 3. Using Information Systems and Management of tourism, such as: Sabre, Galileo, Amadeus, Worldspan and / or others;
Skills to develop With this course, it is intended that students acquire the following skills: 1. Identify an information system for the management of tourism and recognize the importance of their use; 2. Knowing how to use an information system for the management of tourism autonomously: Galileo, Amadeus, Worldspan and / or others;
Programme
The organization of the course is as follows:
1. Organizational Information System 1.1. The concept of System 1.1.1. General Systems Theory; 1.1.2. General characteristics of the systems. 1.2. The Organizational System 1.3. Information systems 1.3.1. System - Concept and examples; 1.3.2. Informaion System - concept and components; 1.3.3. Information system and computer systems; 1.3.4. Information System (IS) and Information Technology (IT); 1.3.5. Main types of information systems; 1.3.6. Development stages of information systems. 1.4. The role of Information Technology in the Organizations Management 1.5. Business Information Systems 1.5.1. The evolution of Information Systems in Organizations; 1.5.2. The Database Management Systems; 1.5.3. ERP Systems (Enterprise Resource Planning); 1.5.4. CRM Sistems (Customer Relationship Management); 1.5.5. Interorganizational Information Systems.
2. Information Systems to support tourism 2.1. Historical evolution of the Tourism Information Systems 2.2. Types of tourism Information Systems (Computerized Reservation System (CRS), Global Distribution System (GDS), Internet Distribution Systems (IDS), Destination Management System (DMS)) 2.3. Internet Distribution Systems (IDS)
3. The tourism Information Systems and tourism distribution 3.1. Use of electronic means 3.2. Trends in tourism distribution channel
4. The Internet and tourism 4.1. social networks
5. E-Business for Tourism
6. Analysis of some websites: travel agency online hotel reservation systems online, management systems, airlines, destination management systems
7. Analysis of the most used systems: Sabre, Galileo, Amadeus, Worldspan, and other
8. Information Systems applied to Hotel Management 8.1. Multimedia for Hotel Management 8.1.1. Multimedia production for Hotel Management and tourism 8.2. Analysis and implementation of a Hotel Management software 8.2.1. Reservations, Check-In, Check-Out; 8.2.2. Current accounts, movements and billing; 8.2.3. Reserves Management; 8.2.4. Group reservations; 8.2.5. Night Auditor; 8.2.6. Reserves reports / Reception; 8.2.7. Plannings; 8.2.8. Reports, Statistics and Taxes.
Demonstration of the syllabus coherence with the curricular unit's learning objectives
In this curricular unit, contents will be taught that allow the student to learn techniques and tools applied to Hotel Management. In this sense, the unit will begin with general introductory concepts (topics 1 to 7) that will respond to Objectives 1 and 2. Afterwards the students will do practical application using specific softwares (topic 8) completing Objective 3.
Main literature
Ramos, A.;Sistemas e Tecnologia da Informação no Turismo. Um Enfoque Gerencial, Editora Prismas, 2017. ISBN: 9788555075469
Stair, R. M.; Reynolds, G. W.; Bryant, J.; Frydenberg, M.; Greenberg, H.; Schell, G.;Princípios de sistemas de informação, Cengage Learning, 2023. ISBN: 9786555583403
Supplementary Bibliography
BuenoGomes, G.;Gerenciamento de Facilities na Hotelaria, Trevisan Editora, 2014. ISBN: 9788599519677
Brito, B.;Tecnologias da Informação Turística, SESES, 2017. ISBN: 9788555484186
Learning Methods
There will aplied the following methods: exhibition, demonstration and experimentation. Multimedia presentations will support most of the expository content. The most practical part of the course will be mostly dedicated to carrying out enforcement activities of the contents taught, assuming here the teacher, the role of tutor, recalling concepts and functionality, providing support and encouraging students to refine and hone their performances.
During classes students are always encouraged to take a pro-active critical participation, about the contents exposed and present current topics for debate.
Assessment Components
Avaliação distribuída com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
30
Other
Participação Presencial
6
Individual assessment
Teste/Exame
3
Individual study
Study
67
Total:
106
Continuous Assessment
2 individual written tests: 2 x 30%
1 group essay (two activities delivered through the e-learning platform): 40%
Under the terms of the General Regulation: 1. The actual presence of students in classes will registered, and if the number of absences for student exceed 30% of the total number of contact sessions scheduled for each course will be automatically transferred to the final evaluation of the regular season. 2. In written tests and evaluation elements referred is required to obtain a minimum score of 7.5 (seven point five) values. 3. If the student lacks or get a grade below 7.5 points in the tests or on the elements of assessment referred above, will be automatically transferred to the final evaluation of the regular season. 4. If the student lacks or get a grade below 7.5 points in the second written test (conducted on the same date of the written test end of the regular season) may be required registration for evaluation at the appeal time. 5. All written academic papers for assessment (reports, case studies, etc.) may be submited in the Turnitin database, available on the ISAG E-Learning platform, with a similarity rate of up to 30% acceptable.
Final Exam
1 individual written test:100%
The practical or theoretical-practical work referred to in paragraph b) of no. 2 of Article 159 of the general regulation, it may also be considered, with a weight corresponding to half of that considered in the context of continuous assessment, provided that the student communicates such intention to the teacher by filling in a specific form to be made available by the teacher at the time of the taking the written test.
Demonstration of the coherence between the teaching methodologies and the learning outcomes
The teaching methodology assumes theoretical and practical characteristics appropriate to the nature of the subjects taught and to the objectives of the curricular unit. The spirit of reflection and discovery in students is encouraged as a way of obtaining real qualifications both in terms of the assimilation of theoretical knowledge and in the capacity of its application to practical situations. In this way, the defined objectives will be achieved, both with regard to the understanding of the concepts and with regard to the capacity for their practical application.